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Refund Policy

A legal disclaimer

At Robed in Righteousnes Co., we want you to be thrilled with your custom apparel, crafted with care through our partnership with Printful, our trusted print-on-demand service. Due to the made-to-order nature of our products, we have a specific refund policy to ensure fairness and clarity. This Refund Policy outlines the conditions under which refunds, replacements, or exchanges may be granted. By placing an order on our website, you agree to the terms below.

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1. Eligibility for Refunds

We offer refunds or replacements only for orders that meet the following criteria:

  • Defective Products: Items that arrive damaged, have printing errors (e.g., smudged or misaligned designs), or contain manufacturing defects (e.g., stitching issues, fabric tears).

  • Incorrect Items: Items that do not match your order (e.g., wrong size, color, or design).

  • Non-Delivery: Orders confirmed as lost by the carrier during shipping, as determined by Printful or the carrier’s tracking information.

Non-Eligible Items

  • Custom/Personalized Orders: Due to their made-to-order nature, custom-designed apparel (e.g., with your uploaded designs or text) is non-returnable unless defective or incorrect.

  • Change of Mind: We do not accept returns or refunds for buyer’s remorse, incorrect size selection, or dissatisfaction with design choices you made.

  • Misused or Worn Items: Items that have been worn, washed, or damaged by the customer are not eligible for refunds or exchanges.

  • International Customs Issues: Orders refused due to unpaid customs duties or taxes are not eligible for refunds of original shipping costs.

2. Timeframe for Requesting a Refund

  • Notification Period: You must notify us of any issues within 7 calendar days of receiving your order (or, for non-delivery, within 7 days after the estimated delivery date provided at checkout).

  • How to Notify: Contact us at landryj@righteousrobesco.com with your order number, a description of the issue, and photos (for defective or incorrect items). For non-delivery, provide your order details and confirm the shipping address used.

  • Late Requests: Requests made after 7 days may not be honored, as Printful’s fulfillment policies limit our ability to process late claims.

3. Refund and Replacement Process

  • Review: Once we receive your request, we’ll review it within 3–5 business days in coordination with Printful to verify eligibility.

  • Return Instructions (if applicable): For defective or incorrect items, we may provide a prepaid return shipping label or request you send the item back to a Printful facility. Do not return items without our approval, as unapproved returns may not be processed.

  • Resolution Options:

    • Replacement: If the issue is verified (e.g., defective or wrong item), we’ll produce and ship a replacement at no additional cost, subject to availability. If the item is unavailable, we’ll issue a refund.

    • Refund: If a replacement isn’t possible or preferred, we’ll issue a refund to your original payment method, excluding original shipping costs unless the error was ours (e.g., we shipped the wrong item).

  • Processing Time: Refunds are typically processed within 5–10 business days after approval or receipt of the returned item. Your bank may take additional time to reflect the refund.

  • Non-Delivery: For lost shipments, we’ll work with Printful and the carrier to investigate. If confirmed lost, we’ll reship the order or issue a full refund, including shipping costs.

4. Shipping Costs

  • Defective/Incorrect Items: We cover return shipping costs (via a prepaid label) and the cost to ship replacements.

  • Non-Delivery: If an order is lost due to carrier error, we’ll cover reshipping costs or include shipping in the refund.

  • Customer Errors: If the issue stems from an incorrect shipping address provided by you or refusal to pay customs duties, original shipping costs are non-refunded, and additional shipping fees may apply for reshipment.

5. International Orders

  • Customs and Duties: For international shipments, you are responsible for any customs fees, import duties, or taxes. Refunds do not include these costs, even for defective or incorrect items, as they are charged by third parties.

  • Return Shipping: For approved returns, we’ll provide instructions for returning items to the nearest Printful facility. If no prepaid label is available (e.g., for certain countries), you may need to cover return shipping, and we’ll reimburse reasonable costs upon receipt.

6. Cancelled Orders

  • Before Processing: If you cancel your order before Printful begins production (typically within a few hours of placing the order), we’ll issue a full refund, including any shipping costs. Contact us immediately at landryj@righteousrobesco.com to request cancellation.

  • After Processing: Once production begins (within 2–5 business days), orders cannot be canceled, as they are custom-made. Refunds will only be considered under the eligibility criteria above.

7. Exchanges

  • Limited Exchanges: We offer exchanges only for defective or incorrect items, subject to availability. If the desired item isn’t in stock, we’ll issue a refund instead.

  • Size Exchanges: We cannot offer exchanges for incorrect size selections due to the made-to-order nature of our products. Please review sizing charts carefully before ordering.

  • Process: Follow the same steps as for refunds, indicating your preference for an exchange. We’ll confirm availability and provide return instructions.

8. Damaged or Defective Items

  • Inspection: All items are inspected by Printful before shipping, but issues like shipping damage or rare production errors can occur. Please inspect your order upon receipt.

  • Documentation: Provide clear photos of the damage or defect, including the item and packaging, to help us process your claim quickly.

  • Resolution: We’ll replace defective items or issue a refund, as outlined above.

9. Contact Us

For refund requests or questions, please reach out to us:

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